Privacy Policy

Last updated: 1 October 2026

Kitchen Desire Ltd respects your privacy. This policy explains how we collect, use and share personal information when you visit our website, contact us or use our kitchen design, manufacture and installation services.

1. Who we are

Kitchen Desire Ltd is responsible for the personal information covered by this policy.

Address: Unit 4, Heaton Court, Smithy Lane, Scarisbrick, Ormskirk, L40 8HS
Email: accounts@kitchendesire.co.uk
Telephone: 01704 607006

Please contact us using these details if you have questions about your personal information.

2. Information we collect

Depending on your interaction with us, we may collect:

• Your name, email address, telephone number and postal address.

• Information you provide through website forms, emails, telephone calls and consultations.

• Details about your kitchen project, including preferences, budget, measurements, plans and photographs you supply.

• Quotes, orders, invoices, payment records and project correspondence.

• Technical information collected through Wix, such as IP address, browser and device information.

• Website usage information, depending on the Wix features enabled and your cookie choices.

We normally collect information directly from you. We may also receive project information from someone acting on your behalf, such as an architect, builder or household member.

Some information is necessary to prepare a quote or deliver your project. If you do not provide it, we may be unable to offer the requested service.

3. How we use your information

We use personal information to:

• Respond to enquiries and arrange consultations.

• Prepare designs, quotes and project proposals.

• Manufacture, supply and install kitchens.

• Manage orders, payments, deliveries and customer support.

• Maintain accounting and business records.

• Protect and maintain our website.

• Understand website usage where the relevant Wix tools are enabled and any required consent has been obtained.

4. Our legal bases

We rely on the following legal bases under UK data protection law:

Contract: To take steps you request before entering into a contract and to deliver the services you purchase.

Legal obligation: To meet applicable tax, accounting and other legal requirements.

Legitimate interests: To manage general enquiries, provide customer support, administer our business, resolve disputes and protect our website. We consider your rights and interests before relying on this basis.

Consent: Where required for optional website tracking or marketing communications. You can withdraw consent at any time.

5. Marketing

If you consent to receive marketing from us, we may contact you with relevant news and offers.

You can unsubscribe using the instructions in the communication or by contacting accounts@kitchendesire.co.uk.

This will not stop necessary communications about your enquiry, order or project.

6. Sharing your information

We may share relevant personal information with:

• Wix, which provides our website hosting and associated website services.

• Suppliers, delivery providers and installers involved in your project.

• Providers supporting our business communications and administration.

• Accountants, legal advisers and other professional advisers.

• Authorities where disclosure is required by law.

We share information only where necessary for the relevant purpose. We do not sell your personal information.

7. Wix and international processing

Our website is hosted on Wix. Information submitted through the website may be stored and processed through Wix’s systems and service providers.

Wix operates internationally, so website information may be processed outside the UK. Where UK law requires safeguards for international transfers, the relevant transfer must be covered by an appropriate mechanism, such as an applicable adequacy regulation or approved contractual safeguards.

For more information about Wix’s data handling, please read the Wix Privacy Policy. You can also contact us for information about safeguards relevant to your personal data.

8. How long we keep information

We keep personal information only for as long as necessary for its purpose.

For enquiries that do not lead to an order, we consider whether the enquiry remains active, whether further contact is reasonably expected and whether information is needed to resolve any outstanding issue.

For customer projects, we consider the duration of the project, aftercare and warranty requirements, applicable legal obligations and the period during which a claim may arise.

Accounting records are retained for the period required by applicable law.

Marketing information is retained while consent remains valid. We may keep a minimal record of an unsubscribe request to ensure we respect your preferences.

Website information is retained according to the relevant Wix features, settings and purposes.

We review information and delete or anonymise it when it is no longer needed.

9. Cookies

Our Wix website uses cookies and similar technologies to support website functions. Depending on the features enabled, optional cookies may also help measure website usage.

Where consent is required, optional cookies will only be used after you agree. You can manage your preferences through the website’s cookie controls.

You can also manage cookies through your browser settings. Blocking essential cookies may affect how parts of the website work.

10. Security

We use appropriate technical and organisational measures to protect personal information against unauthorised access, loss and misuse.

Access is limited to people and providers who need the information for their work. No website or internet transmission can be guaranteed completely secure.

11. Your rights

Depending on the circumstances, you may have the right to:

• Access your personal information.

• Correct inaccurate or incomplete information.

• Request deletion of your information.

• Restrict how your information is used.

• Object to processing based on legitimate interests.

• Receive certain information in a portable format.

• Withdraw consent where processing relies on it.

You can object to direct marketing at any time.

These rights are subject to legal conditions and exemptions. To make a request, email accounts@kitchendesire.co.uk or write to our business address. We may need to verify your identity.

We normally respond within one month. If a lawful extension is needed, we will explain why.

12. Automated decisions

Our kitchen design, quotation and ordering services involve human decisions. We do not use personal information to make solely automated decisions that have legal or similarly significant effects on you.

13. Complaints

Please contact us if you are concerned about how we use your information.

You also have the right to complain to the Information Commissioner’s Office:

Website: ico.org.uk
Telephone: 0303 123 1113

14. Changes to this policy

We may update this policy when our services or data handling practices change. The current version will appear on this page with its latest update date. Where required, we will notify you of significant changes.